1. Android & G-I-M (Gadget-Internet-Mobile)
Mobile Android is a strong competitor of the iPhone, sold 60 thousand units per day worldwide, with 26 models, by 59 operators in 48 countries.

2. Broadband Crossover
According to ITU data, in the year 2010 will be suspected by the number of broadband users in the world that began to exceed the user’s fixed line POTS (Plain Old Telephone Service). Looking at history, which is Mobile crossovers which occurred about 10 years ago, after passing through these crossovers, the penetration of telecommunications services in the community will be traveling fast. This decade is the decade of Broadband, both fixed and wireless.

3. Cellular goes to DATA
In the year 2009, for the first time the global mobile data traffic exceeds mobile voice. But on the other hand, revenue generated by mobile data only contributes 25% of total revenue.

4. Dynamical Pricing
Year 2010 is marked by a shift in pricing best practices in the world of telecommunications business.If the old telecom Pricing is based on time-based and volume-based pricing, so the new telecommunications business using value-based pricing (value-based pricing). Value diverse elements, ranging from time, volume, customer specific requirements such as the need for security, the need for the brand, the need for specialized services. Also occurred a shift in the way of telecommunications customer segmentation. Pricing and segmentation becomes a complex problem, and requires a comprehensive framework, which accommodates a lot of things. Compaction rates not only to other telecommunications products issued by other telecommunications operators.

5. Excelent Service Level & Performance Management
Year 2010 marked by tremendous pressure on all providers of telecommunications service operations in order to provide better service quality.

The event is held on:

Thursday – Friday, 19 – August 20, 2010
Aston Tropicana Hotel
Jl. Cihampelas 125-129, Bandung

Through the Internet connection as well as fixed phone, Jamal mobile operators can serve customers from Manchester, England while he was living in Mumbai, India. No more insulation state, distance, and time in the actual business concept. What portrayed the director, Danny Boyle, in a scene that represents what actually happened. In the past five years, India became the country’s largest center service provider in the world.

With the outsourcing of work systems that run the business of Internet-based, many Indian companies (generally located in the region of Bangalore) became a global telecom  operators caliber partners British Telecom and AT & T. Hundreds of young people in the country, as long as 24 hours and seven days, taking turns to receive complaints of users, a role not unlike the real customer service from this global operator.

In order to assure about this, Nandan Nilekani, CEO of India’s largest outsourcing services, intentionally train their workers accents. There are trained british accent, there is also an accent typical of everyday language United State, then see what happens in the fragments above this, there is now no longer India’s socio-economic disparities as Asian countries with low per capita income of its people prosperous England.

Internet technology has merged all of this gap. Potential of developing countries, even a third world which identical poor country, actually can be just as good as that achieved by developed countries. And in fact, This opinion is not just a mere issue. Factual data showing that the rapid progress achieved by South Korea in manufacturing supported internet penetration has reached 80% of the total households. Not only that, Taiwan’s emergence as a central processor chip production orders snapper vendors such as Intel and AMD are also believed to result 100% internet penetration in the country’s population of 6 million people (broadbandtrends.com, on March 2008).

At the more macro data released eMarketer.com, the following number of Internet revenue from Asia this time have reached 20.1%, or third after the Western Europe and North America 27.6% 23.2%. Therefore, in a smaller level and grounded, the potential of the Indonesian community in rural and coastal areas, can be just as fast with the city if able to utilize available information technology facilities to optimum.

Moreover, the current internet services increasingly accessible to the public, at any location. With cellular service based on the widespread coverage areas, easy access to the Internet is currently performed only in the palm of the hand. With the touch of a finger on the mouse, fixed phone service, which amounts to thousands of literature data with the variant is very rich in content, can now be studied alone (e-learning) communities in marginal areas with super-efficient costs. This situation will ultimately deliver the concept of collaboration in the community itself. Interactions with each other in a community, will be preceded by implementation of information technology.

It feels like, what did Muhammad Yunus with the Grameen Bank which awarded him the Nobel,  will not be too difficult to start in this country, which is typical of the society was not much different.At this point, it is actually needed is simple: First, the willingness of all stakeholders (stakeholders) to continue to animate a number of initiatives have been implemented long ago.

Several local governments have launched a development such as digitalization Cimahi municipal government with the concept of Cyber City and Cimahi Pemkab Sragen (Sragen Cyber City). Likewise, a vigorous Research and Technology to empower open source. On the other hand, telecom operators also have campaign various constructive programs such as PT Telkom with the Internet program goes to boarding school, PT Indosat (IWIC), or PT Telkomsel (Internet in primary schools).

Both of these programs, it must be admitted, has no spirit of continuity. Therefore, a common view of how to animate the spirit of this program is not decrease so the more underserved communities. Second, lead to the direction of this program on a more practical level it is simple and immediately benefit the people. The substance of the internet revolution was not merely penetration that extends from the community. Furthermore, the Internet should be a tool that allows people in their activities, synergizing potential of existing resources, to create economic benefit.

If two acts of this sharpening can be done immediately, then Indonesia will be developed in all regions. In fact, if consistently done, it is not impossible, will appear a lot of others Jamal Malik in this country. Come on! (Dimitri Mahayana, Chief and Facilitator Sharing Vision / Article also published in detik.com, 12/08/2009)

To forecast Indonesia’s cell phone trend, will connect as read as directly with  International Herald Tribune’s interesting article at San Franciso, 28th May 2010. Dethroning Microsoft with a Swipe of a Finger, the name of article, said that current and future technology isn’t display in front of your desk. But, most fit with your hand.

Practically, its belong to Apple. Sales growth of iPhone, their smartphone, recorded as 172 million unit from its release. Or five stage higher than Apple’s computer/notebok sales. Ability for running various application from MackBook to iPhone smoothly, had makes cell phone now become preference global people choice when browse cyber world.

Apple, base on IDC date on last quarter of 2009, known had 169.767 smartphone application, Android (27.243 application), Nokia (4.491 application), BlackBerry (5.862 application), and Palm (1.806 application). From these number, Android had 57% free application, Palm (32%), Apple (25%), BlackBerry (24%), and Nokia (15%). Therefore, belong to concept of content is the king’s, smarthpone aplication is being bigger. Day by day.

This situation held in Indonesia, especially in middle up cell phone from early of this years —eventhough Apple’s with application succes are not implementated here. We can see eight biggest vendor, Nokia, Samsung, Sony Ericsson, LG, Motorola, RIM, HTC, and Huawei, whose promote application power in your hand. Good cell phone criteria are great design, attractive screen, with high resolution camera, now, become old concept. Especially after Indosat Tbk, Indonesia’s number two telco’s operator, release six Android handheld on last February.

Telkomsel as market leader, noted to be first carrier to provide Android smartphone (with HTC Magic on middle of 2009) also provide gadget with thousand application. Moreover, they provided also iPhone 3G and 3GS.
XL Axiata, 3rd telco Indonesia operator, do same things. Their strategy is sold affordable Android consistenly, such as i-mobile IE6010, and latest, Huawei Aviator, with WiFi accest point advantage. Rest of GSM carrier, Natrindo Telepon Seluler and Hutchinson Indonesia, offering application smartphone too, with BlackBerry and their cheapest rate services with IDR 2500 each days.

So, from these situation, we will miss premium cell phone which focus design sector totally. Producen had realise that people need not always in physically approach, but also at life’s best solutions from gadget. Then, extended question after middle up, what Indonesia cell phone trend in low segment –price below IDR 1 million? Its question strategic refer to GFK statement that 60%–70% from cell phone sales in Indonesia comes from low segment.

In my opinion, that answer similar with middle up segment. People with limited budget starts to finds cell phone with application ability too. At least, local brand China product cell phone (about 70 entity) currently promote the power of Internet application. Phisically, they offerring qwerty board (which identic with Internet services) and also strategy of UUF aka. Ujung-Ujungnya Facebook! Regarding two local brand handheld glory, Nexian and HT Mobile, they are proven sell qwerty board with acces link to Mark Zuckerberg sites.

Local brand just got strenght there. But, we see another evidence. That Indonesia future technologies/gadgets are not display in front of your desk. But, most fit with your hand.

Besides the woman, the other key to success is in the power of information technology. In a sense, this two things that several times confirmed by GM of the Grameen Bank, Muhammad Sjahjahan in Sharing Vision: Microfinance Business & Information Technology at the Royal Plaza on Scott, Singapore, 18-19 June 2010.

He revealed almost 97% of customers who totaled 25 million, are women. “Because the woman have a family-oriented on the values of kindness. They will consider the family and her children before they act, “he said.

The workshop was attended by several executives of banks, such as from Bank Indonesia, Bank CIMB Niaga, Bank Mandiri, Bank Jatim and PT. Bank Riau. The man who is also deputy Muhammad Yunus, founder of Grameen Bank, adding the women ordinary act more responsibly and honestly because of their more attention to the family.

The difference with men, he said, which tend to be less indifferent to the family. In fact, often betrayed wife and children when obtaining income. “Based on experience, our female customers very obedient compliance with loan installment. Therefore, from total borrowings until due date amounted to 875.08 billion dollars, the rate of return reached 97.11%. Rasio bad loans of less than 3%, “he said.

In financing a pilot project implemented in Aceh, Indonesia, nevertheless, Sjahjahan and staff also established a policy to prioritize women as candidates for potential customers. Chief of Telematics Research Institute Sharing Vision Dimitri Mahayana reveals the character of customers is very important in the business progress of a microfinance institution.

On the other hand, said Mr Dim, familiar call, also required the four adequate information technology systems infrastructure in order to achieve success like the Grameen Bank. “The system has been considering the safety and smooth operation, supported by policies that protect customer data, including education to customers, as well as having a clear business continuity plan,” he continued.

He said the management of the organization, managers also must prepare the readiness of human resources, risk mitigation, capital capability, and good governance. (Sharing Vision)

Training Participants  with Dimitri Mahayana & Muhammad Sjahjahan (center).

“ Innovation econonmy based upon service. We are entering the era where survivality is mainly based on the quality of service or service level which is perceived by the customers. They which can’t guarantee the service level will be left by customers and ignored by the market drastically” (Sharing Vision’s Experts, 2010)

• How is the state of the art Service Level Management (SLM) implementation from the global and Indonesian enterprise?
• What is a good Service Level Management (SLM) lifecycle to be implemented corporate-wide?
• What are policies needed to build Service Level Management (SLM) corporate-wide?
• How to measure SLM performance?
• How is the connection between SLM and SLA? And, how to conclude a good and achievable SLA?

The SLM success means:

• Increasing customer’s satisfaction
• Reducing the failure of SLA achievements
• Effective and efficient service implementation, etc.

• What are the Grameen Bank key success factors for implementing the services?
• How is the information technology best practive for microfinance service worldwide? And how the information technology and innovation for microfinance to be implemented in Indonesia?
• How is the regulation update for microfinance services in Indonesia?

Then we will visit EQUINIX, having a directly site visit to the one of data center global provider in Singapore. It is expected that a warm and enlightening discussions will occur in this site visit, and opening our insight about data center.  Sharing vision’s survey result shows that Singapore as the most favorite destination to place the data center or disaster recovery center overseas from corporations in Indonesia as our respondents.

What are the pro and contras of UU ITE update and what are the effects concerning to cashless payment business in Indonesia?

• How are the last regulation update of payment system in Indonesia, especially APMK, e-Money and Remittance?

Held On :

Wednesday – Thursday, February 24th –25th 2010
Aston Tropicana Hotel
Jl. Cihampelas 125-129, Bandung

How G-I-M revolution (Gadget-Internet/IT Lifestyle-Mobile) will change the way people work, and change industry market based on information technology and telecommunication at Indonesia? (banking industry, telecommunication, energy, transportation, manufacturing, etc.)

Information technology application and telecommunication business cannot escape from three factors, namely G-I-M, as follow:

• Gadget–Laptop, Smartphone, PDA, WiFi modem, iPod, Set Top Box, etc.
• Internet Lifestyle–Facebook, Youtube, Instant Messaging/E-mail, Online Gaming,Virtual Office.
• Mobile Lifestyle–Most of people in the world are mobile phone user

How the emergence of the mobile Internet gadgets phenomenon?

How the portrait of mobile internet gadget users in Indonesia?

How the voice of customer of Blackberry user in Indonesia?

How the voice of customer of Blackberry non-user in Indonesia?

What are the implementations Gadget-Internet-Mobile Trend on application in a company, banking sector, telecommunication, and enterprise in general?

What are the implementations of Gadget Internet Mobile Trend in Lifestyle & Media application

How about the business models? How about the technologies?

The event is held on:

Thursday – Friday, January 28th –29th, 2010
Grand Preanger Hotel
Jl. Asia Afrika 81, Bandung

Schedule